Privacy Policy

1. Information We Collect

• Account Information: Name, email, and basic profile details.
• Identity Verification (KYC): Processed via Stripe. We do not store your government ID or full financial details on our servers; these are handled directly by Stripe.
• Communications: We monitor in-app messaging to enforce our strict policy against sharing Personal Identifiable Information (PII) before a formal offer is made.

2. How We Use Your Information

• To facilitate transactions, manage the escrow system, and arbitrate disputes.
• To enforce our Terms of Use and prevent off-platform sales or fraud.
• To communicate important updates regarding your account or purchases.

3. Data Sharing

We do not sell your personal data. We share data only in the following circumstances:

• With Stripe: For payment processing and KYC verification.
• Between Users: Only after a formal offer is accepted, we will share the necessary shipping details (name and address) so the seller can fulfill the order.
• Legal Requirements: If mandated by Australian law enforcement or dispute tribunals (e.g., NCAT/VCAT).

4. Security and Retention

We use industry-standard encryption to protect your data. We retain your transaction history and dispute evidence for as long as your account is active, or as required by Australian tax and consumer laws, after which it is securely deleted.