Privacy Policy

1. Information We Collect

• Account Information: Name, email, and basic profile details.
• Identity Verification (KYC): Processed via Stripe. We do not store your government ID or full financial details on our servers; these are handled directly by Stripe.
• Communications: Before a formal offer is accepted on a listing, messages between a buyer and seller are automatically screened by a third-party AI-based moderation service to enforce our strict policy against sharing Personal Identifiable Information (PII) or arranging an off-platform deal. Once an offer is accepted, messages on that listing are no longer screened this way.

2. How We Use Your Information

• To facilitate transactions, hold and release inspection-window funds, and arbitrate disputes.
• To enforce our Terms of Use and prevent off-platform sales or fraud.
• To communicate important updates regarding your account or purchases.

3. Data Sharing

We do not sell your personal data. We share data only in the following circumstances:

• With Stripe: For payment processing and KYC verification.
• With our messaging moderation provider: Pre-offer message content may be sent to a third-party AI moderation service solely to detect attempts to share contact details or move the transaction off-platform.
• Between Users: Only after a formal offer is accepted, we will share the necessary shipping details (name and address) so the seller can fulfill the order.
• Legal Requirements: If mandated by Australian law enforcement or dispute tribunals (e.g., NCAT/VCAT).

4. Security and Retention

We use industry-standard encryption to protect your data. We retain your transaction history and dispute evidence for as long as your account is active, or as required by Australian tax and consumer laws, after which it is securely deleted.